Citibank Making/Receiving Payments, Sending Money Complaints

Review and analysis of over 246 complaints against Citibank

Citibank consumers have reported over 246 official complaints related to Making/receiving payments, sending money. Out of the 246 consumer complaints against Citibank, 24% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.

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New Making/Receiving Payments, Sending Money Consumer Complaints


Citibank Bank account or service making/receiving payments, sending money

March 29, 2017 - I have a business account with citibank. A customer placed an order with me by phone, the amount of the invoice was - USD the customer told me that he would pay with a citibank check and he would deposit on my citibank account, I told him that the funds have to be available before I can give the merchandise, he deposited on - on -/-/2017 but it was pending, the next day -/-/2017 I saw my funds available online, not satisfied with this, I went to a citibank atm and printed out the available money receipt, not satisfied with this I called Citi Business and talk to a representative that...

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Citibank Bank account or service making/receiving payments, sending money

March 21, 2017 - Enrolled in - preferred without my consent. I 'm - years old and Noticed I 've been charged for this service. My - is not what it used to be, and once my daughter started looking at things she noticed that funds were being withdrawn. Reference number : -...

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Citibank Bank account or service making/receiving payments, sending money

March 9, 2017 - After receiving several threatening phone calls from -, I gave them bank information via email. They proceeded to collect on a debt which was previously paid. When I contacted the banks ( - - - and CitiBank ), I provided the previous payment information, including a forgiveness of debt statement from the IRS. I let the banks know I was being called and threatened with arrest even though the bill was in dispute. Based on my email, those banks paid the collection agency. Now they are harassing me on the phone, they know I am - and lost my job....

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Citibank Bank account or service making/receiving payments, sending money

February 25, 2017 - Hi, Payment in full was made over the telephone the banking account info was entered incorrectly and the payment was reversed, once we we aware of this we called to make payment in full being told that because of the error the late fees would be adjusted, each month when we got our statement, the late fee was never adjusted so each month for the last 3 months we could call and they would apologize guarantee us the fee would be adjusted and we have a - balance. This last month same thing happened account shows a balance which is the late fee, we do n't pay the late fee because we are told it...

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Citibank Bank account or service making/receiving payments, sending money

February 13, 2017 - Dear Consumer Financial Protection Bureau, My name is - -, I live in - Wisconsin. The purpose of this letter is to ask for your help and support to clarify a misunderstanding that I had we Citibank. Everything started like four weeks ago while I was in the process of securing a loan at the - - - when the loan bank agent told me that I was determined to be a credit delinquent for failing to make payments on one of my credit cards. I was to have a 3.9 % rate but because of this situation my rate increased to 4.9 %. This was unexpected because of the situation that I will descri...

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Citibank Bank account or service making/receiving payments, sending money

February 8, 2017 - I paid my rent online through my resident access website -17, but I used the wrong account. I moved the money to the correct account and called Citibank customer service to make sure that my rent payment would not be rejected. When I spoke to the representative he put me on hold and then came back and told me that my payments should not be rejected. I kept watching my account and the money was never taken. When I called Citibank today -17 they said that it was already to late when I called. My issue is that I accrued additional late fees due to their misinformation and they said all that...

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Citibank Bank account or service making/receiving payments, sending money

February 4, 2017 - Accepted Citibank promotion. Deposited $15000.00 and was to receive $400.00 bonus on - -, 2016. After several calls, no action, and the bonus amount is still missing from my account. Same issue as Complaint ID - This is unconscionable and outrageous....

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Citibank Bank account or service making/receiving payments, sending money

February 2, 2017 - I set up recurring bill pay with Citibank through my checking account to pay my cable bill every month. In -/-/-, I went in to Citibank branch and asked verbally and in writing for the recurring bill pay to stop as I was about to move -/-/-. I thought that giving them - weeks notice would be sufficient. Citibank, however, failed to put through the request. In -/-/-, - months later, the cable bill amount was still being deducted and sent to AT & T. I was no longer living there and the new tenants were having a difficult time setting up their cable in their names as I was s...

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Citibank Bank account or service making/receiving payments, sending money

January 31, 2017 - On - - -, a charge for $430.00 appeared on my checking account from -. I contacted Citibank that day to initiate fraud charges. As of - -, -, Citibank has not resolved this issue. I have made - separate phone calls to them, and faxed them twice. ( Although I first lodged the complaint -/-/-, I was not told to fax a written statement until -/-/-. ) Citibank representatives constantly reference their attempts to call me, though my phone shows no missed calls, and no messages were ever left....

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Citibank Bank account or service making/receiving payments, sending money

January 21, 2017 - Dear Sir/Madam, In order to avail the promised " CitiBank Global Transfer '' by Citibank, I initiated my account opening in - -, -. I submitted my account opening papers and check on -/-/-, but my account was not opened until -/-/-, which happens to be a substantial delay for someone traveling overseas. Adding to the inconvenience and delay, on the basis of communicated assurity from Citibank that my money will be transferred within SECONDS to the - / - account, I have planned to use this as my primary source of funds for the deal requiring - - /- ( ~USD $2200...

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Citibank Bank account or service making/receiving payments, sending money

January 13, 2017 - Citibank has a promotion to give depositors a bonus of $400.00 if they open a Chencking account for $15000.00. This $400.00 bonus will be paid to the depositor upon maturity of 90 days from the date of opening of the account. On -/-/2016, I opened such a checking account at the Citibank branch, located at - - -, - , NJ for $15000.00. The maturity date has already passed and I still did not receive this $400.00. So I made several phone calls to the branch manager - - as well as several other bankers in the bank to inquire about it. They all told me that I am quali...

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Citibank Bank account or service making/receiving payments, sending money

January 8, 2017 - CITI Bank Customer Service and Presidential Escalation departments REFUSE to address issues with my account. 1. CAN NOT CALL - BLOCKED 2. CAN NOT LOG IN ONLINE - BLOCKED " We 're very sorry, but that content you are looking for ca n't be found. Please try the homepage again. If you continue to receive this message, please call the Customer Service number on the back of your card. We apologize for any inconvenience and appreciate your patience. [ - ] '' Can not resolve billing issues or dispute charges or make changes to my accoun NOR advise of large payment coming from different country! ...

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Citibank Bank account or service making/receiving payments, sending money

December 26, 2016 - Hi my name is - - and i have a few issues going on at once and i need help as i am - and have many Health issues going on at once.In - i went to court because of Lawyers - and i filed with civil court to have them discharged or in my case to have the Judge Vacant the Dockets because i explained i had no idea what they were and because i have been - since -.That they were not mine.And then i received a letter in the mail from - County Court in New Jersey from the Judge that they did in fact Vacant the order and i thought all was said and done.Then i had a Breach on on my...

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Citibank Bank account or service making/receiving payments, sending money

December 13, 2016 - I went into sears and purchased a refrigerator and financed it through their credit card, and never got a statement, and also now was reported past due with the credit bureau. I am a - and was treated with distain and like a criminal. I was interrupted many times as I was trying to talk and one person I talked to, - at either sears or Citi bank said that if I make the - dollars that would be fine, she would correct my credit bureau and also make sure all charges were taken off the account,, Then on Saturday I was called by Citi bank and said I was past due. I got a chance to call them...

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Citibank Bank account or service making/receiving payments, sending money

December 10, 2016 - A reversal of credit was posted to my account without my permission. I bought items from a vendor, the products received was only partial quantity. ie : - pieces of an item and I received - pieces and - pieces of an inferior product. I disputed this issue with the vendor and vendor would only refund if I sent back the inferior product at my own expense. Doing so would only decrease my refund substantially, when I DID NOT order the inferior product in the first place. Their mistake and I should not pay. One later, Credit Card company reversed the credit and charged me the full amoun...

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Citibank Bank account or service making/receiving payments, sending money

November 4, 2016 - -MY HUSBAND AND I HAVE BANKED AT CITIBANK FOR AT LEAST 25 YEARS AND WE HAVE NEVER BOOUNCED A CHECK. SINCE - 2016, WE 'VE RUN OUT OF FUNDS FROM ONE MONTH TO THE NE-T. FROM - to - 2016, MONEY HAS BEEN MISSING and IN - SEVERAL CHECKS HAVE BOUNCED. ON - OCCASIONS, A TELLER WOULD GIVE ME MONEY BACK FROM ME CASHING A CHECK ( HANDING ME THE MONEY WITHOUT COUNTING IT IN MY PRESENCE AND ON - OCCASIONS, WITHOUT LEAVING THE WINDOW, I COUNTED THE MONEY IN HER PRESENCE AND EACH TIME $10.00 WAS MISSING AND I TOLD HER THAT $10.00 WAS MISSING AND SHE ACTED AS IF SHE WAS LOOKING AROUND...

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Citibank Bank account or service making/receiving payments, sending money

September 20, 2016 - Bank account opened in my name fraudulently. Notified Citibank and credit reporting agencies. Requested information to verify accuracy of information sent to - and received no response from Citibank but received incomprehensible, and inaccurate information from - that does not validate the claims citibank has reported. This has caused problems with me opening a bank account....

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Citibank Bank account or service making/receiving payments, sending money

September 15, 2016 - In reference to the investigation -. On - -, 2016 at about -. I went into the CITIBANK - on - - to pay $1500.00 towards the installment loan # -. - - employee of CITIBANK directed me to the ATM machine to help with the payment. I gave him $1500.00 towards the payment and I also wanted to open a bank account to deposit money I had with me. He assisted me at both the ATM and the teller window and advised I needed to withdraw to open the account. I did not realize until after I came home that he did put the $1500.00 towards the payment instead only $840.00. I...

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Citibank Bank account or service making/receiving payments, sending money

September 12, 2016 - On -/-/2016 my card was declined and I called Citibank. I was informed that my account was over drawn by over $6000.00. I asked how and they told me a payment to - - for $10000.00 had been posted. It was not a payment I authorized. I asked who the card holder was and it was someone I knew. I spoke with him and we figured out that I had paid his card at some point because I owed him money. They payment information was stored and mistakenly used to pay the $10000.00 bill. Citibank says the money was taken from my account and - says the payment was dropped once they were cont...

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Citibank Bank account or service making/receiving payments, sending money

August 26, 2016 - A check was presented twice for cash my check # - from Citibank was presented and paid on -/-/- and a second time on -/-/- over a year later. I opened a case with CITI but want to also let you know that this is happening. This is obviously Fraud. my questions to the Citi Rep was 1. how does a check over a year old paid? 2. why is the same check paid twice? no responses to either. Last years check should have been destroyed after payment by the bank I suspect. Meanwhile the bank is not refunding the funds and starting an investigation. so I 'm down in $330.00 due to the...

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Citibank Bank account or service making/receiving payments, sending money

August 26, 2016 - I made a wire transfer of - $2500.00 to my husband in - - more than 3 weeks ago, with Citibank. When I made the transfer, the receipt said the money would be available within 7 days. As of today, there is still no transfer. Citibank has blamed the receiving bank ( - ) and also blamed the Treasury Department -. I 've made contact with - and neither are involved or are holding any funds. Citibank continues to make excuses on a DAILY basis and are offering no real help at all. Essentially, they have stolen my $2500.00 and do n't care....

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Citibank Bank account or service making/receiving payments, sending money

August 19, 2016 - Have called Citibank about 2 weeks ago to trace two payments from my account to a third party who claims has not received these payments. I spent more than 30-40 minutes on the first occasion trying to resolve the issue with a phone representative who promised I would receive a notice within 48 hours with the results of the payments trace. When I requested a name, representative id or reference number for our call, the representative could only offer me her first name, but promised me that a record of our call would be logged onto their systems for referral in case the I did not receive the no...

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Citibank Bank account or service making/receiving payments, sending money

August 16, 2016 - This is just a follow-up on the complain I submitted - - with case # -. I have contacted Macy 's executive office after CFPB contacted them. On - -, - - - of Macy 's executive office send me a letter saying after their further investigation, they located the payments that were made using my checking account. Her letter also indicated that the amount $380.00 will be refunded back to my checking account and allow 3 to 5 business days for processing. ( that was - ) Her letter indicated a wrong account number ( account ending in - ). Since the incident, I have close...

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Citibank Bank account or service making/receiving payments, sending money

August 6, 2016 - In the last few days ( -/-/- through -/-/- ) we have gotten 5 calls from a number identified on the caller id as citibank:-. The caller asks to speak to my father, an elserly gentleman. When pressed as to what the call regards we are told he owes $500.00, or the caller hangs up. He owes no such amount nor does he have an account with citibank. I am reporting this because the calls are a nuisance and harassing. We wish to report this phone number as a scam. Thank you....

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Citibank Bank account or service making/receiving payments, sending money

August 2, 2016 - A personal check was mailed to - - Bank for - from a Citi Bank account. My bank account statement shows that the money was deducted from my account, but - said they were never paid. Citi Bank is not telling me who they paid or where that money is....

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Citibank Bank account or service making/receiving payments, sending money

July 29, 2016 - The bank just approves things that are fraudulent deposits checks that i did n't sign for, and approves charges I did n't make, but then I make a charge online and it gets decline and comes back saying fraud. Its been months trying to add my partner to the acct and we did everything they asked us to to send, now they say they never received the documents. The security is so restricted because every little transaction with apple pay puts a security hold on the acct. it also lets merchants to make a payment twice, and reverses payments if it did n't have but $5.00 short its ridiculous. plus ca...

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Citibank Bank account or service making/receiving payments, sending money

July 18, 2016 - On - - I made an on demand transfer from my PrePaid Citi US account to my - Citibank currenty account for the amount of $2500.00. The money never reachd its destination. This transfer had been performed on many other occassions over the last 3 years with no problems, however this time the money is missing in cyberspace and I find the reaction of Citibank, or - who appear to be doing the investigation as unsatisfactory. It has almost been 2 months that my money is missing, they have acknowledged that the transfer money was taken out of my account and say that this is being investi...

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Citibank Bank account or service making/receiving payments, sending money

May 30, 2016 - Citibank issued a prepaid/debit card for a refund from - - after switching service from - -. This refund was issued in my deceased husbands name b/c the account was in his name. The card has been lost/misplaced and is due to expire on - -, 2016. I have contacted Citibank 3 times in an attempt to have the missing card replaced. They have refused to do so without paperwork from an executor. I have explained that there was not an executor of his will as nothing went through probate and faxed them the will ( twice ) to show that all of his possessions were left to me. They have n...

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Citibank Bank account or service making/receiving payments, sending money

May 24, 2016 - Citibank continues to lie and stall about my closed account. They cashed - checks and told me they never received them, even accused me of lying. The checks were sent to their - department. I have the banking statements. My Congressmen - - 's office has been assisting in this matter. Since their intervention in - Citi apologized but soon after reneged. Now Citi has gotten very retaliatory. Not only have they reneged on their agreement to settle for a lower amount they now increased it. They are crooks and the world knows it! ...

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Citibank Bank account or service making/receiving payments, sending money

May 13, 2016 - Dear Madame/Sir, Today I received a reply re : my case - against Citibank. The reply was " working on my issue '' and " I should hear from them in 60 days ''. Are you kidding! Citibank received my payments in a timely manner and cashed the checks, sent them to my credit card account that they ACH the - of each month, accused me of lying the payments were never sent, and after involving my Congressman reneged on the -/-/- response and sent my account to - collection agencies. Why 60 days? Ha, ha, just another stall tactic. A settlement agreement was made in - - re : th...

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Citibank Bank account or service making/receiving payments, sending money

March 22, 2016 - I would like to report unprecedented behavior and lock of understanding customer needs and unwillingness to help by the CitiBank. For years to login and conduct any online services through my business accounts, and I have - business accounts, we were using the web site : - with providing user name, password and randomly generated number with the token Citibank provided for each account. Over the year ago, Citibank made changes how customers are accessing their personal and business accounts, providing new web site : - and eliminating electronic tokens to login to business account. ...

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Citibank Bank account or service making/receiving payments, sending money

March 11, 2016 - This matter involves the theft of my funds in the amount of $2900.00, plus associated bank fees. Said check was issued directly to me by -, from a Citibank Delaware account, for contract legal services I had agreed to perform for - pursuant to my discussions with - - and - -, both allegedly of - - -. Said check was forwarded to me via - and deposited into my - - - - - account on - -, -. Despite the fact that the - check HAD NOT cleared my bank, on - -, I was instructed to send $950.00 + $19.00 fee from those funds to a third-...

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Citibank Bank account or service making/receiving payments, sending money

February 9, 2016 - I have submitted cases against Citibank previously since -/-/-. Unfortunately Citibank continues to keep disrespecting me, causing my payments to continue, continue and continue.The closed account I 'm paying on is -. Since I have a new computer the scanning mechanism is not working yet. Citibank lost - of my fall payments -/-/-. I faxed copies of the checks they cashed on - -, -. To date they still have not recovered the lost check ( s ). Citibank and I had reached an agreement to settle the account in now in - -, but due to the lost checks that wo n't happen....

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Citibank Bank account or service making/receiving payments, sending money

January 21, 2016 - I can no longer pay my bills or check any of my accounts online with Citibank. On Tuesday, - -, 2016, I went to the Citibank website to pay bills. I received a message " Time to Update Your Browser. '' My browsers are updated to the highest version my computer hardware allows. I have no way to get to my Citibank accounts. After much digging, I learned that Citibank updated their software the previous weekend. They did not provide a backup plan for account access by customers with older computers. There was no notice before or after this change. Citibank denied knowledge or involvemen...

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Citibank Bank account or service making/receiving payments, sending money

January 20, 2016 - On - -. 2015 CITIBANK ISSUED A LINE OF CREDIT IN THE AMOUNT OF $4900.00 OVER THE PHONE TO SOMEONE PRETENDING TO BE ME. CITIBANK IS HOLDING ME ACCOUNTABLE FOR THEIR ERRORS AND MISJUDGMENTS, I NEVER CALLED OR ACCEPTED ANYTHING OVER THE PHONE NOR DID I SIGNED A CONTRACT ACCEPTING ANY MONIES FROM CITIBANK OVER THE PHONE.I CALLED SEVERAL TIMES ON THIS MATTER TRYING TO COME TO A CONCLUSION NOTHING HAPPENED, THEY SAID I WAITED OVER 60 DAYS ON THIS MATTER WHICH IN FACT I DID'NT I MADE LOTS CALLS TO THEM I EVEN WENT TO THE BRANCH ON A SATURDAY CAUSE I WORK FROM MON-FRI -. CITIBANK IS SAYING ...

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Citibank Bank account or service making/receiving payments, sending money

January 3, 2016 - - my wife and I have Macy 's accounts and have signed up for electronic bills using our - - - service. We have excellent credit and have never had any issues in the past. Macy 's switched their credit card service to - - in - 2015. While my wife received all her bills since -, I did not receive an electronic statement and a purchase of $44.00 that I made in - resulted in $180.00 in late fees. I found out about the late charges once Macy 's contacted me in - for the late charges. Macy 's customer service is saying that failure to pay is my fault even though t...

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Citibank Bank account or service making/receiving payments, sending money

December 23, 2015 - In - of this year I received a collection letter from - stating they are collecting on behalf of CITI bank for the account in default. I NEVER HAD citi bank account!!! I disputed this with - bureaus and with - who failed to validate this account and send me any proof that I was the debtor on this account but advised me to get a letter from CITI bank stating that I never had an account with them. I called - # for citi bank, who advised me to inquire with the branch for the letter. But branch manager advised me to call their fraud department who directed me to the local branch aga...

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Citibank Bank account or service making/receiving payments, sending money

December 13, 2015 - I have paid my Macy 's account balance - separate times, and yet I still see another $2.00 bill added to my account. I know I have paid the balance off so I do n't check since I have not charged anything at Macy 's. How do they get away with the practice of adding a $2.00 fee to my inactive account? ...

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Citibank Bank account or service making/receiving payments, sending money

November 29, 2015 - I have been told several times by Citibank that I am a preferred client. I tried many, many times to determine why I could not pay the IRS with my Citibank online BillPay account. I finally received a letter from Citibank stating this service is no longer available for the IRS, as we have encountered servicing issues with them. '' I had to make - separate inquiries to Citibank in order to finally learn that Citibank does not pay the IRS with their online BillPay services. I complained to Citibank and asked - ( - ) very SPECIFIC questions, as follows : Why did n't Citibank give me thi...

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Citibank Bank account or service making/receiving payments, sending money

November 19, 2015 - Citibank states that I requested a permanent stop payment on -. In 2013, I requested a one time stop payment for - because I did n't want my account to overdraft. Because of this, my account with - has been closed due to no payments. Every single time since 2013 that I have called Citibank, they did not disclose this information. ...

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Citibank Bank account or service making/receiving payments, sending money

October 28, 2015 - This is a growing problem with electronic bill payment through banks and credit cardcompanies. In the past, the representation was/is that an electronic payment started on a particular day would reach and be credited by the payee the next day. The electronic process is quick ; that it might take a day arises from the fact that payer must send, then payee must examine the " package '', i.e. - separate electronic processes : sending is completed the day of sending, examination of package by payee is done the same day or the next day. Thus, sending should be complete on the day of payment, cre...

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Citibank Bank account or service making/receiving payments, sending money

October 24, 2015 - I tried many times to determine why I could not pay the IRS with my Citibank online BillPay. I finally received the attached letter, dated -/-/2015, from Citibank. - - states this service is no longer available for the IRS, as we have encountered servicing issues with them. I am totally OUTRAGED at this response from Citibank! I had to make - separate inquiries to Citibank in order to finally learn that Citibank does not pay the IRS with their online BillPay services. Why did n't Citibank say this in the first place? Why did I have to drag this information out of them? Can Cit...

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Citibank Bank account or service making/receiving payments, sending money

October 7, 2015 - I set up a recurring payment for my son 's apartment in college. His rent is due the - of each month. I set up the payment for the - of the prior month. On - -, 2015, Citi took $480.00 out of my account. The apartment complex called me and said they got today 's mail and it still has not arrived. Today is the 8th business day since Citi took the money out of my account and 10th calendar day. I am now going to be charged a late fee at the apartment. I asked Citi to cancel the check. They told me no. They said they will not cancel bill payment checks until 10 business days have pas...

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Citibank Bank account or service making/receiving payments, sending money

September 25, 2015 - Taking an offer with Bloomingdales to receive a discount on a singe purchase if I took a credit card and paid it off within a certain time. did so, but they credited the wrong account and started charging me interest and fining me for late payment. On discovery, they apologized, refunded all the fines and promised to not let it affect my credit history. On being turned down for a mortgage last week, I pressed for possible reasons and this came up along with an internal error by -, my bank, which also apologized and refunded fees charged, but has still adverse affected my credit scoring. -...

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Citibank Bank account or service making/receiving payments, sending money

September 24, 2015 - I have a credit card with Citi bank and sometimes like to go and pay the credit card bill with cash in person at a local branch in -, CA. I have been informed by the branch that since I do not have a checking/savings account with Citi bank I have to provide my drivers license, social security number and my job description. I was shocked that they told me they can not take a cash payment without all my personal information. I told them they have all that information when the credit card application was filled out in 1996 ( when I first applied for the card ). They said this was a federal law...

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Citibank Bank account or service making/receiving payments, sending money

August 13, 2015 - When I made a payment on my Home Depot account serviced by Citi, they required me to agree and accept that my computer was able to encrypt the payment information? I have no idea what this means except that they are possibly hoping that I take on the responsibility that My computer is safe enough to make a payment. I have no idea why this bank would require me to be responsible for the security of my payment - that is their responsibility to make their site safe to make the payment. How would I even know what bit encryption my computer is? This is incredibly unreasonable and confusing, and the...

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Citibank Bank account or service making/receiving payments, sending money

August 13, 2015 - I submitted a debt collection harrassment complaint against Home Depot - Citi. Case number : -. They responded with a demand notice for payment. I went to pay that debt today the due date, even though - days late. When I entered their site, I had to go to a credit center, then select the card I wanted to pay. It was very difficult to figure out what sign in to enter. I was registering for a Home Depot on line account when I realized it was no the correct place. In small print at the bottom of the form was - are you trying to pay a credit card, click here ... It was very deceptive and an ...

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Citibank Bank account or service making/receiving payments, sending money

July 10, 2015 - Citibank sent me a letter, dated - -, 2015, stating that they were unable to add the IRS as a payee in my checking account due to customer service reasons ''. In their letter, Citibank stated that this policy was stated in their Bill Payment Users Agreement. I sent a letter to Citibank requesting them to point out in the Citibank Bill Payment Users Agreement where this policy was stated. I NEVER RECEIVED A RESPONSE. ...

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Citibank Bank account or service making/receiving payments, sending money

June 24, 2015 - I hold an account in -. I have been using - - for mail communication for many years. - day I got a letter from citibank saying, I need to update my address to the physical address. So I called up citibank and updated the address. I have been using direct debit for some services and I have given some checks for rental, etc. Later I came to know my checks have bounced as my account was frozen. I visited the bank and came to know that account freeze was due to address change or something. I talked with the personal banker and he apologized for the inconvenience caused to me as it was ...

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Citibank Bank account or service making/receiving payments, sending money

June 22, 2015 - I have been getting automated calls from ( they say ) Citibank for someone who does not and has never lived at this address/phone. After following prompts to indicate that they have reached this number in error the calls just kept up, several every day. They give a phone number to call if the automated system does n't take care of the problem. I called that number ( - - ) on -/-/2015, was connected with a pleasant operator who apologized for the problem and was told my number would be removed from the system immediately, this did not happen, the calls not only have kept coming but have...

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Citibank Bank account or service making/receiving payments, sending money

June 14, 2015 - I am a Citibank customer who recently fell victim to a scam involving - Bank ( - ) that cost me $2000.00. Although I have submitted a fraud complaint and police report to Citibank, its fraud department has refused to help retrieve the funds from - Bank, which will only deal with Citibank. As a result of Citibank 's refusal, I am unable to retrieve funds from - Bank that I have reason to believe are frozen in the fraudster 's - Bank account. Last -, I advertised online at - - University 's housing website for a housemate/dogsitter. The fraudster replied, referring to t...

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Citibank Bank account or service making/receiving payments, sending money

May 28, 2015 - I have a checking account at Citibank. When I wrote a check of $1000.00 to - - for paying my rent ( for my wife, - - 's rent in - ) on -/-/-, somebody named - -, instead of - -, cashed the check to her own Citibank account by wiping out the recipient 's name ( - - ) and put her name on the check. Citibank did not look carefully for the payee authenticity and paid the money to that person ( - - ). I filed a clam to Citibank for $1000.00 on -/-/-. Citibank Representative in that office told me that the check was deposited in a Citibank account...

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Citibank Bank account or service making/receiving payments, sending money

May 22, 2015 - I have an account at citibank for more than twenty years. recently they informed me that my direct deposit alone would not qualify me for free checking, so they recommended a basic checking and savings account and it must include a monthly recurring bill payment. my account was set up on - - 2015. The agreement ( by phone ) was that each month starting in - 2015, they would make a payment to CITICARDS as installment on my creditcard. The payments are due on the - of each month and they would debit the amount on the - of each month. On - -, i discovered that they did not ma...

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Citibank Bank account or service making/receiving payments, sending money

May 4, 2015 - On - -, 2015, at - I was in line at the City Bank branch located at- - - -. - -, CA -. I was in line for - minutes waiting to pay my City Bank Credit card, when I was approached by Branch Manager Vice President - -. - - - demanded I give up my turn in line too - customers who were not in my line. I explained to - - I had been waiting in line for - minutes and I needed to get back to work ASAP. - - stated to me that I did not have an account with City Bank and needed to let the others customers go before me. I stated to - -...

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Citibank Bank account or service making/receiving payments, sending money

April 26, 2015 - On - -, 2015, someone withdrew $1000.00 from my Citibank account at an ATM. It was - withdrawal of $500.00, - of $200.00, and - of $100.00, all within about - minutes. I did not make the withdrawals, nor did my sister, who is my joint account holder. We discovered the withdrawals the next day and made a fraud report. The withdrawals were done using my ATM card number and PIN, but I had the card with me at all times. I believe someone created a counterfeit card from skimming my information from, most likely, a gas-pump card reader. Or perhaps it was an inside job. Citi...

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Citibank Bank account or service making/receiving payments, sending money

April 2, 2015 - I submitted Case number : - but it was not sent to Citibank but rather to - for resolution. Since the Patriot Act, banks are required to obtain ID before opening an account so I want to know how was a CRIMINAL allow to open an account and receive wire transfers. Also how did Citibank allow their database to be hacked and all correct information on a credit card was stolen and used to pay for my services. And now I am told I have to write-off all my expensesI wire transferred $3200.00 to what I thought was a legitimate customer of Citibank who turned out to be a scam. The following info...

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