U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

I received an Escrow Account History correspondence dated -/-/- with an itemized accounting for my - escrow payments with US Bank Mortgage account # -. The escrow correspondence has incorrect accounting on it and when I called US Bank Mortgage, today -/-/- at about - PST to -, the phone rep ( -? ) told me the itemized accounting on this escrow correspondence is not correct. On the escrow correspondence it says -/-/- had $0.00 actual payments to escrow. However, I made the full payment in - - which included money that was supposed to be deposited to escrow. The phone rep had no explanation for why this letter is wrong. He instead told me he would send me a detailed payment history for - which " shows '' I did in fact pay -, and he also said that the detailed payment history will say that the bank did put the money into escrow. I told the rep that I need an updated/corrected annual Escrow Account History correspondence with the accurate records for all of -, which matches the detailed payment history he described -to show, in fact, US Bank did apply the escrow money correctly. The rep said he can not resend me the yearly Escrow Account History with the correction, nor could the rep send me something in writing acknowledging their error and clearly reflecting the correct accounting record. WHAT I NEED : Essentially, I want proof that US Bank applied the correct " actual '' escrow for all of my monthly payments in - ; basically a corrected version of the Escrow Account History correspondence for -. DOCUMENTS : I am attaching a picture of the itemized lines from the Escrow Account History correspondence which shows the " Actual '' " Payments to Escrow '' was $0.00 for -/-/-. Also, attaching the monthly statements for my mortgage for - and - -, to show that I made the payments and that their payment records reflect indeed an " actual '' payment to escrow should have taken place.