Synchrony Financial Credit Card Complaint

Transaction issue

Synchrony Financial Credit card department,

Transaction issue Minnesota

- visit on -/-/2016. I filled out their forms and I qualified for their - program '. Vet took my - to examin him and staff person came in and said it would be around $49.00 for the visit. Vet came back and said they would draw blood. Vet said my - would need medicine and I gave them my pharmacist 's phone number. Went to desk to check out. That 's when the desk person informed me that my bill was $130.00. I asked why when the first person said it would be only $ -, desk person told me blood draw was extra. I told that I did n't have that much in my bank account to pay. Staff person suggested that I take out their credit card. I started to fill out the forms and that 's when I was informed that to qualify for the credit card, the company required an additional $160.00 fee for a total of $300.00 be charged on the card. I was shocked and upset, but not much I could do. So they put a charge through for the $130.00, plus the additional $160.00 - for 'no services rendered, ' as far


a check for $130.00 electronic date arrived -/-/2016 for vet services rendered directly to -. The first part of -/-/2016, I received the CareCredit card with flyers inserted. I tore up the credit card. I then received a statement from CareCredit for a bill of $220.00 $27.00 for late payment charges. I wrote on the bill and returned it stating that the veterinary bill had been paid directly to - - - and that they knew that I had paid it all up. Lately, I have been receiving phone calls from them -/-/- ( - ) ; -/-/- ( - ) ; -/-/- ( - -, since then daily - calls per day. I have ignored them all. I am still upset about forcing me to charge the $160.00 for absolutely no services rendered and now all the harassing phone calls. I would like to see that the - - - stop this type of 'scam ' of forcing patients to charge these 'fake fees. ' I definitely want Synchrony Bank/CareCredit companies to remove the $ - $27.00 late charges and stop contacting me in any way shape or form.

Synchrony Financial customer in Minnesota
Jan 23, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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