Citibank Credit Card Complaint

Citibank Credit card department,

Billing disputes Kentucky

On -/-/- I bought an iphone on -, using my - account, which is linked to my CITI HHonors Visa credit card. The seller ( -, - ) was listed as being locate in -, - . The - transaction IDs are : Seller 's transaction ID : - ; my transaction ID : -. The seller claims that he shipped the product and provided a USPS trackingID ( - ) showing that " a '' package was delivered. I have NOT received this package, and although I contacted the seller via - many times, I got no response. I filed a complaint with - and disputed the charge with -. However, because I filed the - dispute, - closed my complaint immediately. Then, I was in touch with -, hoping that I can resolve the issue with them ; but, in less than 24h they closed the investigation in favor of the seller. The


( - ) -, - ) regarding the respective tracking ID. The USPS documentation shows that the tracking ID belongs to a package shipped from -, - to -, - ( - ). However, the recipient address is NOT my address ; AND the sender address is not in -, -. My zip code is -, NOT -. I also filed a complaint with consumer affairs ; here is an excerpt from the email received on -/-/-, from -, Consumer and Industry Affairs, - : " According to all records, you made an - purchase and was provided tracking number - as the tracking number for your package. This tracking number was not for a package intended for your address. The tracking number instead was for a 2oz Priority Small Flat Rate box being shipped from -, - - -. The package was destined to -, -, -, - -. The package was delivered correctly as addressed. '' - forwarded the issue to the US Postal Inspectors who are also investigating the case reference number C # -. - did not do a proper investigation ; they did not contact the USPS to check on the accuracy of the trackingID. Therefore, I disputed the charge with my the CITI credit card, on -/-/- ( dispute ID : - ). They are investigating the dispute, and the status of the dispute still shows as ongoing as of -/-/- and as of -/-/-. I forwarded them the email from -, a scanned copy of the tracking document obtained from USPS, and all of the information regarding the original listing on -. Yet, in spite of unequivocal proof that I did NOT receive the product, today ( -/-/- ) when I re-checked the dispute status in my CITI online account, I noticed that the reverse charge was placed in my account and that was back-dated to -/-/-. I called CITI, but the dispute department was " unable to take '' my call. So, the customer representative ( - ) placed an order for the dispute department to call me back in 24-48 hours. Please help me resolve this issue with CITI and -. I am sending you attached all of the documentation that I have and provided to CITI and to -.