Bank of America Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Bank of America Bank account or service department,

Checking account Problems caused by my funds being low Massachusetts

Have had several issues with bank of America on their processing of payments. Had made purchases and what they do is hold the purchases and when a big transaction comes in they pay that out first and then I overdraft on all the other purchase resulting in multiple overdraft fees. contacted the bank several times and was told that is how they conduct transaction processing, Even though the other items were presented the night before they process checks first and then ACH transactions. Explained to them that is not fair to Consumers because they are taking advantage of them with all the fees.

Bank of America customer in Massachusetts
Jan 20, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Bank of AmericaComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/20170102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of AmericaProblems caused by my funds being low0.8%29.0%59.6%4.4%3.6%1.5%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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