Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Missouri

On -/-/- I spoke to - in the universal fraud department at Synchrony Bank about a fraudulent - Rewards application that was submitted under my name. She stated that she would have it closed down, a fraud file created in their system, and a deletion request sent to the credit bureaus. She questioned me about my legitimate Gap, Banana Republic, JCPenneys, and Sam 's Club accounts. I informed her that those were mine and not fraudulent. I received a letter from Synchrony bank on -/-/- that these - legitimate accounts were closed down. I then spoke to a - in the universal fraud department who confirmed that the accounts were closed down on -/-/- and that it would take 7-10 business days for the issue to be cleared up before new cards could be reissued.


not only have them reopen the accounts, but retract any derogatory information that would have been/has been reported due to this. Around -/-/- I received a letter from Synchrony notating that they took me off of my husband 's BP account ( I was an authorized user ). I contacted them and they stated they would correct it. I received another letter from them dated -/-/- notating that a fraud investigation was being done my Gap account. Around -/-/- spoke to - in the customer service department in the - office who stated that there were 4 letters mailed out to me ( one for each legitimate account of mine that was shut down ) that listed recent charges. I was to mark which charges are legitimate and mail it back to them so that they can be reopened. I found it strange that I was being told this now, despite me speaking to MULTIPLE representatives and a supervisor who told me that there was nothing to be done on my part. On -/-/- I spoke to - in the universal fraud department who transferred me to -, and account manager, in the -. - mentioned that she sees that these accounts were previously, accidentally claimed as fraud and that I would need to speak to the fraud department. I spoke to an account manager in the investigations department named -. She stated that I did not have any work to do on my end and that I would be receiving a letter notating that the accounts were legitimate in 5-7 business days. Here we are exactly 2 weeks later. I have not received the letter - promised me. My legitimate accounts are still closed. I would like this mistake corrected. It 's been almost 2 months now and nothing has been done.