Wells Fargo & Company Money Transfers Complaint

Wells Fargo & Company Money transfers department,

Domestic (US) money transfer Money was not available when promised Florida

I used the Wells Fargo SurePay services to transfer money to my friend 's account using his phone number. I received the confirmation email and text message saying it was transferred to his account and received a text message as well. I sent - separate transactions to the same phone number in forms of $41.00, $500.00, and $2000.00. The money was taken from my account to transfer over. I waited a day or two to see if he got the money, and he said it never transferred. I checked his - - - account to see if it ever went through, and there 's no signs of the transfer. I checked his statements, transfer history, and even the preferences to see whether the correct number is linked to that account ; and it was correct. He called his bank to see if they can see if anything went wrong, but they said there was not any transfer that went to the account. So, I submitted - claims to Wells Fargo, and they said everything went correctly on their end and that they could not do anything much more. They offered to send any documents that they used relating to the claim showing how they determined the outcome, but they had no documents to show for. I am submitting to claim to determine where my money went.