Synchrony Financial Credit card department,
On my Chevron Texaco card I have - balances, - for purchases and - for cash advances at a higher interest rate. I called because I wanted to pay my minimum and to make an additional payment to pay off my cash advance and was told I ca n't do that. In order to pay off my cash advance I have to pay off the purchases portion first. This seems wrong to me. I would never have used the cash advance feature if I had known this.
Synchrony Financial customer in California
Jan 19, 2017
* Source: CFPB Complaint Database
Synchrony Financial response to complaint:
Closed with explanation
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