Experian Credit Reporting Complaint

Credit monitoring or identity protection receiving unwanted marketing/advertising

Experian Credit reporting department,

Credit monitoring or identity protection Receiving unwanted marketing/advertising Massachusetts

Like your recent consent order with the credit reporting agencies, I requested a Free Credit report from Experian on -/-/2015, expecting to receive my credit score for free as advertised on the website. Through clicking through the options to receive my " free '' score, I was unknowingly enrolled in some premium credit monitoring which was billed to me in three separate transactions : $1.00, $21.00, and $39.00. I disputed the charges directly with Experian, who refunded the $39.00 which was an annual fee, but I did not receive a refund for the $21.00 since time had elapsed since I had " enrolled '' and thus they determined I was " using the service '' which is obviously a bogus claim. I do n't seem to be an Affected Customer under your recent Consent Order but from my experience it sounds like these deceptive practices were also ongoing at Experian.

Experian customer in Massachusetts
Jan 16, 2017

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

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