Synchrony Financial Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt is not mine

Synchrony Financial Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt is not mine Texas

I had originally purchased a set of bar chairs for my kitchen from ROOMS TO GO ( Creditor : SYNCHRONY FINANCIAL ). At the time of purchase I was told that they only had - in stock but that they could sell me the showroom model as well. Once both were delievered I realized the chairs were different and did not match. Naturally, I called and had - of them returned with the expectation of ordering another of the same type. This is where the problem started. It was after the return of the chair that Rooms To Go failed to credit my account for the chair I had sent back. After many attempts to get the credit they refused. As a result I did not pay them for the chair as I had no intention of paying for something I did not have in my possession. After futher disputes they agreed to credit the account, however, they subsequently sent off the interest earned to a collection agency - without my knowledge. It was my impression that if the account was credited that in of itself meant the creditor acknowledged the debt was not mine and as a result any interest acrued was not mine either. I was wrong, I started to receive debt collection phone calls from - and in order to rid myself of the debt ( under $1000.00 ) and reduce its effect on my credit I opted to pay it off completely. Nevertheless, I am not satisfied and would like this rectified.

Synchrony Financial customer in Texas
Jan 16, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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