U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

On - - at - I made a cash payment for my mortgage account in the -, California Branch office personally. On - - I received a letter from US Bank that my check has insufficient funds. they charged me $15.00 returned item fee for my cash payment. I called them put on hold for hours than I went back to the branch and the manager try to call for other 2 hours with no results. It is impossible to solve this problem with phone call or with personal presence. I need help!!!!