Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Maryland

On -/-/- I received an email from - that " Your - Anywhere - ( - ) statement is ready. '' This was the first notification I have ever received from Citi that a statement was available. I received this card on -/-/-, when - ended their relationship with -. - transferred my recurring - membership payment to this new card without my knowledge. When I logged onto the Citi website to review the -/-/- statement I discovered I had been charged $100.00 in late fees and interest in addition to $55.00 for the renewal of my - membership on -/-/- Despite enrolling in paperless statements when I received the card I had received no previous notices that my statement was avaiable, so I had assumed there had been no charges on the card.


a late charge of $37.00 was removed from the account. I want the remaining late fees and interest of $65.00 to be credited back to the account. Citi failed to notify me of the outstanding balance until - months and - statement closings after the first statement went unpaid. The only charge ever made on the card was the - membership, which I received no notification of from either Citi or -. If - of the late charges was refunded why not all of them, as they arose from the same incident. I have included - statements, - emails and transcript of the chat. Thank you for your assistance.