Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Ohio

On - my financial institution sent an electronic payment to Citi/Best Buy. The payment was due on -/-/17. With the banking system shut down for the holiday. My payment did not post to my account until -/-/17. Thus, causing the system to access my account a $27.00 late fee. In the history of my account, I 've never had a missed and or late payment. The same system for making payments has been used every single time. After reaching out to Citi/Best Buy via chat. The associate named - was able to promise an adjustment to my account for the $27.00 incurred. The associate then proceeded to tell me that I should have used their website to make a payment. That 's it 's open 365 days per year. I do n't need someone lecturing me on how to pay my bill to your company. I 'm sure that I was not the only one caught in this dilemma with Citi/Best Buy and or other credit products you manage.