Bank of America Credit Card Complaint

Billing disputes

Bank of America Credit card department,

Billing disputes Idaho

I attempted to make a flight reservation between - and - departing -/-/-, returning -/-/-. I did this through -, using my Bank of America Visa card. When I was emailed a copy of the reservation, I called the next day to report that the reservation was incorrect, in that it had us leaving and returning in the same day, -/-/-. After several days, someone at - called and told me that they do not make mistakes. I have a screen shot of my request to - for the - dates. They told me that to change the dates from - to the original dates that there would be substantial change fees and higher priced tickets, if flights were available. We canceled the trip and disputed the charges ( to - and -, although I had contact only with -. The airlines have disputed my claim, saying that the reservations were legitimate, and Bank of America is siding with them and saying I must pay the approximately $1700.00 charge. Apparently, - sits in the background. This charge, as well as the underlying reservations are incorrect. I asked - yo correct the dates and their mistake and they would not do so. Bank of America is refusing to look into this any further. Can you help me? Thanks, - -

Bank of America customer in Idaho
Jan 10, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of AmericaComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of AmericaBilling disputes0.7%62.2%16.6%9.5%4.8%5.8%0.2%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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