Bank of America Credit card department,
I attempted to make a flight reservation between - and - departing -/-/-, returning -/-/-. I did this through -, using my Bank of America Visa card. When I was emailed a copy of the reservation, I called the next day to report that the reservation was incorrect, in that it had us leaving and returning in the same day, -/-/-. After several days, someone at - called and told me that they do not make mistakes. I have a screen shot of my request to - for the - dates. They told me that to change the dates from - to the original dates that there would be substantial change fees and higher priced tickets, if flights were available. We canceled the trip and disputed the charges ( to - and -, although I had contact only with -. The airlines have disputed my claim, saying that the reservations were legitimate, and Bank of America is siding with them and saying I must pay the approximately $1700.00 charge. Apparently, - sits in the background. This charge, as well as the underlying reservations are incorrect. I asked - yo correct the dates and their mistake and they would not do so. Bank of America is refusing to look into this any further. Can you help me? Thanks, - -
Bank of America customer in Idaho
Jan 10, 2017
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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