PNC Bank N.A. Credit Card Complaint

Identity theft / Fraud / Embezzlement

PNC Bank N.A. Credit card department,

Identity theft / Fraud / Embezzlement Maryland

I have a balance of - plus dollars on my account and there should be a - dollar balance currently as all transactions were fraud on the account since -. I filed multiple claims multiple times but they never got back to me or re-credited my account. I do n't even see credits from large fraud charges to merchant. PNC has not even proved to me that I made the charges. IF I know I did not make the charges, then how does them simply doing an investigation that does n't even entail any real proof make them correct and me wrong? There are many more charges of all kinds that I have not received credit for even though I claimed them as fraud and the investigations are now all complete. I should get all my credits valuing to the amount of my current total balance. I can not even see the statements at this point thus I do n't even know what charges PNC is holding my liable for as of now that equals my total current balance. This has already disrupted my credit report, so I also seek additional compensation for damages caused by them not changing my


signed up for this credit card. I am even a preferred card member where I pay an extra - dollars a year. They should treat me better than this. This is my third complaint against PNC now using this CFPB service. They still have not done anything. I have not seen any proof that any of those charges were mine ever since they occurred back in 2015. All the charges on the account, I have not even seen statements, hence I do not recognize any of the charges on this account at all. It has been a year and a half almost two years, and I have not seen credits. The policy of the card is such that if the customer does not recognize charges, PNC provides credits, and PNC still has not done so ...

PNC Bank N.A. customer in Maryland
Jan 09, 2017

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with explanation

Consumer disputes how PNC Bank N.A. handled their complaint

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