Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Account opening, closing, or management Maine

I ordered new Bank of America checks online in -/-/-. On -/-/- I still had n't received them, so I called the local BoA office to ask about the status. They said they could n't help me, but that they could connect me with customer service, which they did. After going through a - automated phone system, I eventually learned that the checks had been mailed to me on -/-/-. But when I selected the number to speak to an -, the system said it could n't help me and hung up. I called the local office again, and they told me to just keep saying " Speak to an - ''. I called BoA customer service back and kept asking to speak to an associate. The system hung up on me. I Googled BoA customer service, called the - number, chose the option for " stolen checks '', and after providing some additional info, finally got a real person. He then put me on hold for a - time before transfering me to someone who confirmed that the checks had been ordered correctly and been shipped to the correct address. Since we never got them, she reordered the checks. This whole process took - minutes. I would have been happy if I had gotten the woman who reordered the checks the first time. We have been with BoA/Merrill for many years, including all of our banking, investments, mortgage, and credit card, which together amount to a lot of money. It seems to me that we should receive far better service. This seems to happen every time we deal with BoA. We stay with them because we want everything in - place, and we are relatively happy with -.