Bank of America Credit Card Complaint

Unsolicited issuance of credit card

Bank of America Credit card department,

Unsolicited issuance of credit card Texas

I applied for an - - Visa Signature Card with Bank of America. The offer was for - - Miles and a $100.00 statement credit after spending $1000.00 on the card. However, after applying, my account was sent to 'pending '. After calling pending, my account was opening as an - - Visa Platinum Plus account, without informing me. Additionally, even though I applied for a specific offer, the terms were changed without my permission, and an account that I did not want was opened without my permission. The reason given was 'the Signature card requires a $5000.00 credit limit, but you only received a $2000.00 line '. However, I had $31000.00 in available credit with the bank that an analyst was easily able to move over. The analyst was - in the Preferred Credit group. So, the credit was there, but the agent chose to open an inferior account ( not the account that I applied for ) in order to charge me an annual fee without giving the bonus that was promised. This seems to be very deceptive and fraudulent, advertising a bonus and then changing the terms without my permission.

Bank of America customer in Texas
Jan 05, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Bank of AmericaComplaint HistoryComplaints12/20111/20123/20124/20125/20126/20127/20128/20129/201210/201212/20121/20133/20134/20135/20137/20138/20139/201310/201311/201312/20131/20142/20144/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20156/20157/201511/20152/20163/20164/20165/20166/20169/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of AmericaUnsolicited issuance of credit card1.2%66.7%6.0%19.0%2.4%4.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.1%22.2%5.4%1.9%0.8%11.4%57.8%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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