Bank of America Mortgage Complaint

Bank of America Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

On - -, - I received a notice of withdrawal of the dedicated single point of contact ( SPOC ) from Bank of America of - -, -. Since no written determination has been provided to me on appeal, I am considered pending in the modification process and the modification process is incomplete to date. Therefore, as a matter of law, a dedicated single point of contact is required to be assigned during the entire loss mitigation process. It is not acceptable to remove the SPOC ten ( 10 ) days prior to the Trustee 's Sale at auction, especially when that sale is improper. It should also be noted that this latest assigned SPOC, - -, had only been assigned for one week ( 7 days ) from the date of the notice of withdrawal of the dedicated SPOC. And this after my repeated requests to have - - removed as the SPOC without any acknowledgement that my request was considered. All I was told by Bank of America representatives was that it is not required I be allowed to pick and choose the SPOC. Just to be clear, I never requested to choose the SPOC. I did request


Upon confirmation of receipt of both of my requests for mortgage assistance ( RMAs ) of - - and - -, Bank of America has done everything to separate me from my home rather than actually offer mortgage assistance as required and in accordance with the agreed upon court ordered terms of the National Mortgage Settlement ( NMS ). Bank of America continues to refuse to correct errors made known to them during the loss mitigation process. All previously mentioned resolutions for the injury and harm caused are desired and mandatory. I did not default on Bank of America - Bank of America defaulted on me!