Citibank Credit Card Complaint

Citibank Credit card department,

Credit line increase/decrease Massachusetts

It is my opinion that CitiBank is engaging in - discrimination in at least this instance, both in how a compromised - card was handled, the charges for expedited replacement and approving only $22000.00 of a requested $25000.00 credit line increase with income identical to my husband, and credit scores either identical or nearly identical to his. His was granted, mine was not. My husband 's card was compromised on -/-/16 and a replacement card was sent next day air at no charge, without him asking. My - was compromised on -/-/16 and I was told I would receive a replacement card in -10 days. When I asked why my husband 's was sent next day air, I was told there would be a $6.00 charge for expedited delivery. I elevated the call to a supervisor who was to see it would be sent at no additional charge. After contacting CitiBank subsequently about the discriminatory $6.00 charge and demanding that it be removed as an error and not as a courtesy credit, it ultimately was removed as a courtesy credit. Evidently, CitiBank felt it could properly discriminate by charging this $6.00 fee and correcting it as a " courtesy '' rather than as an error as requested. I requested a credit line increase on, or about -/-/16. My income is identical to that of my husband and the attached - scores for each of us as of -/-/16 show mine at - and my husband 's at -. The credit scores of - and - for my husband and myself are equal, or essentially equal. Ages are the same, the only significant difference is -. CItiBank has denied any discriminatory action, but can not explain either the difference in how our compromised cards were handled, nor why my credit line increase request was not fully approved, as was my husband 's.