MOHELA Debt Collection Complaint

MOHELA Debt collection department,

Non-federal student loan Disclosure verification of debt Right to dispute notice not received Missouri

I send my payment on time every month for 18 months and I have never received a statement or anything from them. I have no way of knowing if my payments are even being applied against my huge $50000.00 balance. When I call them they say they do n't know the balance or payment information and they will have to contact the credit bureau for my balance. What are they doing with my payments? Why ca n't I access my account online to view my payments and statement information. They have never sent me anything and know nothing when I call. This seems very fraudulent to me.