Regions Financial Corporation Bank Account Or Service Complaint

Regions Financial Corporation Bank account or service department,

Checking account Using a debit or ATM card

After my Fathers death mid -, my mother and I tried to regain control of an account managed by him for which my mother and me are currently co-owners. My parents are international customers living in -, I live in -. For that account a card was existing but the ATM pin was unknown and no cheques were existing. It was nearly impossible to contact the bank throughout several months as a key number ( social security number ) is needed to make the phonecall and all known personal contacts at the bank branch were not responding to emails/phonecalls. We managed to get through on - - to the branch and the director agreed to send to - a card and a cheques book to regain control of the account. Nothing ever arrived.


Between mid - and mid -, all money in - different accounts was spent from - - - - using a single card. In order to do this also money was transferred between accounts within the bank ( from an account for which no card was existing to the one that was accessible via the card ). The card number and type used is still not known to us as the bank has refused to provide any information. We ( my mother and me ) traveled to the branch personally and placed the claim personally. After less than one week, we found out that the claim was denied. After this, I reviewed the claim to figure out that it was wrongly formulated and requested a correction via the branch. It is not clear for us if the claim was updated for such correction. In addition we requested more information regarding the reasons why it was denied as well as more information to enable further investigation from our side. The branch has, after more than - requests, not provided such information. The claims department indicated that - leters have been sent explaining the reason for not accepting the claim but none of these have arrived so far ( after almost 2 months ). Through the branch, I requested an account statement to find out that most of the account fees and - fraudulent transaction had been refunded back ( total amount of fraudulent transactions is around - and fraudulent transfers - ). After contacting the claims department, they insist that the claim has been fully denied and that no refunding has taken place. I have been trying to get information from the bank but just get forwarded from one section to the next one. Waiting times are considerably long ( last phonecall was 2 hours long until the call got forwarded once more and there no audio was available ).