Capital Accounts, LLC Debt Collection Complaint

Capital Accounts, LLC Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount Maryland

I would like to file a complaint against Capital Accounts and - - - ( Dental Office ). I had - at - office from - - to - -. I paid all my outstanding balance before my final procedure. In the month of - -, I received a call from Capital Accounts that my account is outstanding in the amount of $720.00 and - - is attempting to collect this payment. This was the first time I was informed of any outstanding due as I never received any communication from - office - no statement or a phone call informing me of the same. I called - office and found that my address was never updated in their system. I specifically remember I provided my new address to them prior to the start of the dental services in - - as I moved to my current address in - -. The office manager - accepted their mistake and told me it is not the office policy to call patients regarding an outstanding payment. I told them to put my account on hold until I gather information from my dental insurance regarding the dues. However, my accout was reported to


procedure. I received threating calls from Capital Accounts every day even after informing them that I am working with the dental office to setlle this issue. I asked them to note that I am working with the dental office however, Capital Accounts informed me that they do not have any instructions from - office. - office on the other hand told me my account was put on hold when it was not done and was reported to the national credit agencies. My credit score has been hurt and my credit score has went down from Excellent to Fair in just 2 months.