Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Virginia

Attached is a letter from Nationstar stating that I requested for assistance. I do not know which assistance Nationstar is referring to because I never requested for any assistance nor did I discussed it with anyone at Nationstar. On - -, -, at about -, I spoke with my -, - - about the status of my - Loan Modification which they took over from - Bank in - as that - Program is still in progress and yet to be resolved. She told me I have to re-apply for the program again and according to her the water shed is - -, - : I think she meant to say deadline. I told her the deadline is for New applicants to the Modification Program to give them the opportunity to apply for the program to help modify their mortgage loan to a more affordable monthly mortgage payment. She disagreed with me and said both old and new applicants are to re-apply again. I also told her once you are in the program, you are in and there is no deadline for old applicants and that includes me. However, she decided she will mail me a packet and will be over knighted to me. Again, attached is the packet via -. Also attached is my phone conversation with her on - -, - at about - regarding the matter.