Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Problems caused by my funds being low Maryland

Went to local ATM with teller assist in -, MD to cash check and deposit cash on -/-/2016. ATM with Teller assist not working. Due to long lines could not wait had to go to work - - -. Got OD charges because deposit not made by certain time on -/-/2016. - OD charges $35.00 each. Requested refund due to ATM with Teller assist not working. Customer service Rep - on -/-/2016 at - advised : 1 ) Why did I not deposit previous day ( because payday was - ) 2 ) Why not use mobile App to make deposit ( because I ca n't cash check with mobile app AND I do n't have mobile app ) 3 ) Several other ATM 's within driving distance ( Went to ATM close to home and job and within my available time ) This customer service representative was argumentative and confrontational in their words and position taken with a polite voice. This customer service rep represented the Bank as if the Bank 's broken ATM/Teller Assist functionality is not the Bank 's problem, is not the bank 's responsibility and will not address any problems caused to the consumer as a result of such broken equipment. I disagree. This Bank a - dollar Bank, should take responsibility for broken equipment and should reverse fees caused if they resulted from a consumer 's good faith attempt to use the bank 's services that they expected to be there.