Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Maryland

DITECH I am having serious problems with the servicer of my home equity line of credit. The loan was originated by - - - ( a predator lender ) then assumed by - - - then sold to Green Tree now known as DITECH I have had repeated problems with Green Tree/ Ditech . such as : 1 having my monthly payment applied to the wrong account. 2.holding the amount I paid extra with my monthly payment in an escrow account to be applied toward next month 's interest. **It should have gone to reduce principle. 3.confusion and lies in addressing my latest concerns, due date change, loan modification or ReFi.


My payments are due on the - of the month. So I pay the - of the month only3 days later. Each month I send extra for the 3 to 4 day delay and verify it on the next statement When I saw my credit bureau, I forwarded a copy of each monthly payment debited from my bank account for -/-/2016. to Ditech I called a couple days later to discuss and get the error corrected. The gentleman I spoke with was having difficulty and asked his supervisor for help. Supervisor - asked me " And what is your question ... ''? I guess she had n't been briefed so I explained again. She responded in a very harsh tone " Well you 've been over 30 three times ... ''. I was astonished, thanked her and concluded the conversation. With that attitude I was n't going to get anything resolved. I called two mores times the next week and got promises " you will see the correction in -/-/- '' or " you 'll get a call back '' So who was I to it write to. Ditech, s president, - - is gone, resigned or fired. The parent company, - -, - -, CEO is working to downsize the company to make it more " efficient ''. What happened to providing effective customer service for the accounts they have. The staff is rude and confused. This is clearly not happening and needs oversight by a Regulatory Agency. My loan is due to reset to higher payments, no one knows when. I did the math. A higher payment I can not afford and sill cause me to default. I asked Ditech 's loan modification specialist, - to please call me so I could apply. To date I have not received a return call from Ditech.