Specialized Loan Servicing LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Specialized Loan Servicing LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

I am a senior citizen and due to a financial hardship have been trying to obtain a loan modification on my mortgage. I started the process with SLS servicing an agent for - - mortgage on - -. I submitted all required documentation. I have made at least ten calls and was told it was submitted to the underwriters. Today - - I was told that I need to resubmit a - page application all over again when it was already submitted on Novemmber -. It seems they are delaying the process for some reason. I am extremely frustrated. I can not get any satisfactory response on the status of my request.

Specialized Loan Servicing LLC customer in Florida
Dec 17, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Specialized Loan Servicing LLCComplaint HistoryComplaints1/20123/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Specialized Loan Servicing LLCLoan modification,collection,foreclosure31.2%65.9%0.1%0.5%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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