U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Louisiana

My mortgage company, US Bank Home Mortgage, is giving me the run-around and will not send out my flood insurance funds to me to pay for damages to my flood-damaged home. My house was flooded in -/-/- in - Louisiana. On -/-/2016, I submitted documents requesting reimbursement from MY OWN FLOOD INSURANCE FUNDS to reimburse me for my expenses. Previously, I spoke to - different customer care specialists, and was told I only needed to send my receipts and a letter requesting reimbursement. I faxed all of this documentation on -/-/- to US Bank 's Loss Draft Dept. On -/-/-, I spoke to customer care specialist - - and was told the 'automated system ' did not recognize my request and was told it would be another 3-5 days. On -/-/-, I called and customer care specialist - - told me that a reply from their Exceptions process was issued on -/-/- that a new inspection would be needed. On -/-/-, US Bank Loss Draft Dept - - left a VAGUE voice mail msg for me to call the Loss Draft Dept. When I called on -/-/-, that 's when I was told about this new delay and that an inspection was needed. I have left msgs for - -, Supervisor, who has not returned my calls. My receipts, documentation, and previous inspection in -/-/- should be enough evidence that I am repairing my flood-damaged home. I am requesting reimbursement of my expenses paid, and the remaining funds from my flood insurance check that US Bank is unlawfully holding and making interest off of my flood damage claim. Remaining funds left is approximately $20000.00. I am requesting a check made payable to me alone for this amount and to be expedited via -.