Citibank Credit Card Complaint

Citibank Credit card department,

Credit line increase/decrease Louisiana

I contacted Citibank/Home Depot card service in -/-/- regarding severe flooding, which was declared a federal disaster # -, in -. This caused me a major hardship as I lost my home and vehicles as well as the indirect effect on my business. The representative, -, advised there would be no problem since it is a federal disaster that policies were in place to assist. There would be no late fees, interest and they would not report any negativity to the credit bureau. I asked if there would be double or triple payments due, as well as would this effect my credit limit/interest rate and she stated no. I made payment in -/-/- and contacted the office to make sure that the above was noted and taken care of. The rep, told me that the notes were there but I was billed a late fee and interest and no credits were issued. I requested a manager call back. I made my payments as requested from then until now as agreed. I later received a letter in the mail that my credit limit was being reduced to $1700.00 from $3000.00. My balance is @ $1400.00 which now takes my bal/credit limit


that she understood but nothing she could do. I then requested her manager. She advised she would forward my request. Once again, I waited and just received a call back after 3 days from -. - advised the same as above. I requested her manager. She did get her manager, - id : - in -, on line. - very abruptly stated that everything I had been told was correct and no changes would be made even after I advised him of the notes in -/-/- and asked if he would research the call. He refused and said the call could not be pulled and again stated that it does not matter what I was told or what was noted he would not honor the agreement. He further refused to address the confirmation from - updates and that no other negative reporting/entries exist. This is not only unfair and dishonest business practices but is also very disheartening given the massive loss as well as the effort put in to avoid this very stressful situation. Citibank/Home Depot has used a federally declared natural disaster to betray its already disenfranchised customers by allowing insensitive, inhumane, and egotistical people who lack compassion to run its business. I am deeply saddened and wish that I no longer had to do any business with this company.