Loan Care Mortgage Complaint

Loan Care Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Washington

I had a second mortgage with LoanCare of VA. In - - I made my normal payment at the beginning of -. Then at the end of - I made my payment for - -. Then about four months later I started getting late notices. LoanCare had counted my - - and - - payment as one - payment. I called and they fixed the issue and removed the late fee. They assured my at the time that their error would not so up on my credit report. It showed up on my credit report anyway as a late. The account was never late. I have complained numerous times to them and the credit bureaus but they refuse to fix their mistake.