Wells Fargo & Company Credit Card Complaint

Balance transfer

Wells Fargo & Company Credit card department,

Balance transfer Florida

Wells Fargo decided to terminate the banking relationship with me. At the same time I was charged $400.00 interest fee for a balance transfer of $ - I never initiated. I called wells fargo - times and each time they transfer me in circle between - departments. Customer support transfers me to the fraud department, the fraud department transfers me to the loss prevention, and loss prevention back to the customer support. I was on the phone a full week and no one knows what they are doing

Wells Fargo & Company customer in Florida
Dec 12, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints4/20167/20168/201610/201612/20162/20173/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyBalance transfer72.7%18.2%9.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBalance transfer0.7%53.9%26.5%8.2%4.6%5.6%0.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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