MOHELA Student Loan Complaint

MOHELA Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Missouri

My loan is an - loan. I was just told for the first time today -/-/16 that there is a guarantor - that is keeping me from being able to do a cash modification because my income has been greatly reduced and I am currently on short term - and I 'm not sure when/if I will be released to go back to work. I was shocked of this news and very upset that I had never been told of the guarantor b/c I have tried to get lower payments in the past and was turned down. I do not want these to go into default I 've exhausted all avenues and talked with many reps from Mohela all of my loans total - monthly that 's for - - Loans and - Cash loans. There was also a change on my credit report showing - Mohela accounts were added and - were removed which looks sketchy and of course nobody could tell me anything about. I can upload screen shots of it if needed for explanation.