Citibank Credit Card Complaint

Late fee

Citibank Credit card department,

Late fee California

I received my Macy 's - credit card statement which only showed the - items I purchased for $46.00. I did not pay the credit card for $46.00 which was due on -/-/2016 because I know I will be returning the - items. I returned the - items on -/-/2016 which was several days before the due date. I received my - credit card statement which reflected a late fee of $27.00 assessed for the - items I returned before the due date of the credit card statement. I called Macy 's to have them reversed the $27.00 because the - items were returned several days before the due date. They keep on telling me that it 's a valid charge since returns are not considered as payment. Why would I pay for something that I know I will be returning? It was promptly returned. In my opinion, this is unfair for the consumers. Macy 's is enriching its company from late payments on return items. How many consumers have to pay $27.00 from this unfair practice?

Citibank customer in California
Dec 07, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLate fee0.1%19.8%68.6%1.5%6.8%2.2%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

Loading similar complaints