BMO Harris Bank Account Or Service Complaint

BMO Harris Bank account or service department,

Checking account Using a debit or ATM card Illinois

I filed a dispute for an unauthorized charge to my debit card. I also filed a police report for theft relating to the same matter. The BMO Harris - failed to obtain the police report number, - contact information, contact information for the local police office, etc., to investigate, and did not contact the authorities at any time. Instead, I received a letter from BMO Harris stating that my claim was denied, and closed. In short, I used my debit card at a - gas station located in -, IL. I inserted my card at the pump, and proceeded to pump - gallons of gas into my portable gas can. After a few days, when reviewing my checking account activity online, I noticed I was charged $58.00 for what was a $6.00 purchase.


I filed a police report with the - Police Department. I also filed a dispute for the charge with BMO Harris, per the recommendation of the representative from - - she told me there was nothing more they could do because there was an open and active police investigation pending ). As of -/-/2016, I received a letter from BMO Harris denying my claim. Apparently, - somehow generated a receipt showing - gallons of gas purchased at a cost of $58.00, and BMO Harris simply accepted that as a basis for denial of my claim without noting the police report of theft, and without taking any information pertaining to it, and without contacting the - Police Department. When I called to ask about this, the representative I spoke with ( not in the dispute department, simply a call center representative for all banking customers - told me after he put me on hold that he spoke with the - and attempted to pass along the police report number, - name, and contact information for the police department, but was told by the - that she would not look at the information or take it into account. He apologized and told me there was nothing he could do. If all other factors are ignored in this case, at the very least it should be noted that my vehicle according to the owner 's manual has a fuel tank capacity of - gallons. It is not possible for me to pump - gallons if I wanted to, notwithstanding the fact that I only pumped - gallons into a red plastic portable gas container for my lawnmower that day.