Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Settlement process and costs North Carolina

I am currently with -. I went to my bank - weeks ago to take out an equity line on my home so as to pay for direct care staff to be with my - parents. I was told by - that Wells Fargo/- are listed in the - lien position on my home. I paid off my home in -/-/2009 and never used any home equity so they should have come off the - lien when I paid for my home. Basically there is an open-ended equity line showing up on with WF/W on my home deed and this is preventing my current bank, - from completing my request for an equity line. I went to Wells Fargo last Tuesday and took them the information they requested from my bank as well as letters from Wells Fargo showing I had satisfied my debt with them and that they would notify the Register of Deeds. They did not notify the Register of Deeds when I paid off my home and therefore the open-ended equity line is still open with WF/W showing in the - lien position. When I went to -, I met - and supplied him with the documents


Today, I received a call from - with - - to inform me that he just got my information today and that it could take another 10 days to resolve. This would be almost - weeks they have made me wait. This is unacceptable as I do n't owe this company a dime. While waiting to get my home equity with - - Bank so as to establish direct home care for my elderly parents, my father fell Friday, -/-/- and broke both his hip and his shoulder. I feel as though I am - to this bank as it should not take - for them to settle this issue. I owe them $0.00 and all they have to do is call the Register of Deeds and take themselves off the - lien. I have asked for the president of the bank to call me and at this time I have not heard anything from the president. I requested the local branch staff to reach out to get me assistance as they were unsure last week.