First Direct Lending, LLC Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

First Direct Lending, LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Oregon

Hello CFPB People, A solicitation letter advertising a mortgage is confusing to me. I can not tell if they are promoting a fixed rate mortgage or an adjustable rate mortgage or even basic terms of repayment. What do you think? I will attempt to forward the letter to you. - -

First Direct Lending, LLC customer in Oregon
Dec 05, 2016

* Source: CFPB Complaint Database

First Direct Lending, LLC response to complaint:
Closed with explanation

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How First Direct Lending, LLC handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3First Direct Lending, LLCComplaint HistoryComplaints10/20142/201511/201612/20161/20172/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First Direct Lending, LLCApplication, originator, mortgage broker83.3%16.7%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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