SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

Due to a medical hardship affecting my - daughter, I started the loan modification process with SunTrust in -/-/- because my wife and I had to leave work to care for our daughter and we were adversely affected financially. My first request for assistance was denied in -/-/- because " income was NOT sufficient '' for an affordable modification. My wife returned to work on a flex schedule to improve our eligibility. My second request was denied in -/-/- because of a " lien error '' affecting the SunTrust 's 1st position. I spent money and time fixing this. My third request was denied in -/-/- because " income was sufficient '' for a modification. I appealed.


If SunTrust is not engaging in fraud, it is at a minimum grossly negligent. I spent almost one year in the loss mitigation process, where life decisions were made that impacted the well-being of my family to be told that I never was eligible from day 1?? When I spoke to SunTrust 's mortgage escalation staff member - on -/-/- and asked when these investor guidelines changed she responded " I do n't know '' and later said " be glad you received a prior modification ''. I requested a copy of these investor guidelines effective for -/-/- and -/-/- and have not received anything. For reference, the prior modification was done in - and was completed because SunTrust had put me in a subprime interest only mortgage product, yet I was A tier credit.