Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Balance transfer fee Florida

BarclayCard balance transfer promotion will not show as paid off. I began trying to pay a promotion ending -/-/2016 a couple months early. To do this I paid above my minimum payment. In addition to other calls, I spoke with a supervisor -/-/2016 at - who assured me it was paid in full. In the meantime, I accepted another balance promotion. Because I did this, they said all payments made over the minimum were applied to the fees. The representative I spoke with -/-/2016 at - said the balance was not paid off and that I still needed to pay $190.00. Again, in - I made - payments ( $190.00 and $100.00 ). On -/-/2016 the -/-/- statement shows a promotional balance of $69.00. Upon calling -/-/2016 at - the representative sees - payments in -/-/- were received and could not figure out why it still has a balance. She opened a case ( # - ). At my request a supervisor came on the line and again like the supervisor in -, said the promo balance was paid in full. I referred her to the statement and she then stated it was because the statement closed on -/-/-. I questioned why this would matter since the -/-/- payments posted -/-/- & -/-/-. Further, I advised the statement indicates " balance subject to interest rate ''. I advised her I have called several times but I am sure they are taking advantage of customers who do not have the time to sit on the phone and wait because when I call I get placed on hold more than once while they " look into it '' and when they need to " get a supervisor ''. Very time consuming. I feel they are taking advantage of some sort of leap hole to charge customers interest fees even after the customer has paid off the balances.