Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Late fee Wisconsin

My credit card issuer, Synchrony Bank, assessed my account with a late payment fee of $37.00 on - -, 2016 that was a direct result of their online payment system being unavailable to access requests from - and Customer Care Agent in providing incorrect payment processing information. In speaking with their technical support services staff on the payment due date of - - about the issue they informed me that they were not able to provide an alternative and advised me to contact the Sychrony Bank Customer Service line during regular business hours. They assured me that my access attempts and phone call were logged and that the matter would be rectified without penalty. I followed up with a phone call to process a payment over the phone and unknown to me at the time the payment was processed for another unrelated Synchrony Account. In following up on - - I called into their service center where an agent informed me that because of my " account type '' they were not authorized to reverse any fees - despite the origination of the issues I had being with Synchrony Bank. I escalated the phone call and asked to speak with an Account Manager who was inflexible about the position and insisted, in our approximately 30 minute phone call, that I held ultimate responsibility for their error.