Bank of America Credit card department,
My sister in law was homeless and broke, owed $ 700+ to a -. My wife decided to get her stuff out of storage and negotiated with the - to pay $100.00 to get the stuff out and settle all accounts. My wife put the $100.00 charge on our Bank of America credit card They loaded up a pickup load of stuff and moved out. When we got our credit card bill there was an additional charge of $400.00 on the card, made 3 days later, without our approval. We protested the charge to the credit card company, telling them that we authorized the $100.00 charge but did not authorize the additional $400.00. They eventually told us that the charges were valid because we had given the - place our card number and a family member was involved. We told them that we had in good faith authorized the first charge, but not the second and that they should back us up. I also told them that by that logic if I bought a $20.00 clock from Target on Monday, that they could then charge a $200.00 item to me several days later. They will not do anything to correct this.
Bank of America customer in Idaho
Dec 02, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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