Citibank Credit Card Complaint

Citibank Credit card department,

Late fee California

My Citi ThankYou Preferred Card statement dated -/-/2016 showed a balance of $2.00. I attempted to pay the bill electronically through the Citibank website as I always do for my credit card bill ( and many other bills ). I got a message saying that the balance was too small to be paid electronically. On my -/-/2016 statement, there was a $.00 minimum interest charge and a $2.00 late fee ( in addition to the other charges incurred for that statement ). I complained to the telephone and online customer service representatives, explained the situation, and asked for the interest/late charges to be refunded given the error message I got on the website ( and given that I have been a customer for 21 years, I have never had a late payment, and I maintain a healthy balance in my linked Citibank bank accounts ). The representatives refused to reverse the interest/late fees and


I have continued to pay the actual charges being incurred on the card while this dispute has been pending. However, I have refused to pay any interest/late fees. The situation is absurd - I pay my bill electronically and on time all the time ( and have for years ). This time, the Citi website would not let me make the payment - that is a Citi issue, and not a me issue. And, I have been a longstanding and loyal customer for years.