USAA Savings Credit Card Complaint

Balance transfer

USAA Savings Credit card department,

Balance transfer Illinois

This is a credit card fraud case beginning in - 2016! I orignally reported the fraud charges to usaa in - 2016! Total fraud charges of over $3000.00 were added to my credit card balance due, of which $26.00 were charges belonging to me! Most fraud charges have been credited to my balance due except $670.00 which were transferred to my balance due payment for - 2016. After reporting fraud charges I have repeat- edly talked to customer service, fraud dept. attempting to reach a conclusion and a " - '' balance! A letter, e mails were sent asking for verification ( transactions ) of balance due! At this time usaa has not responded and the calls to c/s has been promises and no results!

USAA Savings customer in Illinois
Dec 01, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20116/20138/201311/20132/20145/20147/201412/20145/20156/20158/20152/201612/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsBalance transfer35.7%35.7%21.4%7.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBalance transfer0.7%53.9%26.5%8.2%4.6%5.6%0.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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