Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Nevada

-/-/2016 A week ago we got notice that our house was being foreclosed by Nationstar bank. We had been working on a modification of our loan and after losing our applications three times by facts as they wrapped up interest charges on our loan, - -, " our dedicated loan specialist '' told us that if we made six consecutive payments within a month without being delinquent we would then move on to the modification. We complied " to the letter '' and sent our checks of over $1200.00 every month as instructed. Now we are told that we never made the payments although our bank statements say the payments were processed so we have proof. As an aside, - - called a while back, and not knowing ( or maybe he did ) he laughed the ENTIRE message and never said a word. No one seems to know where the money went! So over $7500.00 is lost into thin air! In the length of time it would take us to find out what happened and remedy it if possible, we would lose our house completely without making a - of the $220000.00 that we put down on the house.


four months we could not contact anyone at nation star because every single - number directed us back to someone that no longer worked there. So now, we are losing the beautiful house we love and have to be out of the house by -/-/2016. We are devastated. If there is anything you can do to help us we would be ever so grateful. We never thought something like this could happen to us, but it has. When this all began a YEAR AGO, we were one payment behind and could n't make it up. This IS an urgent matter, and if someone could get back to us as quickly as possible, we would be so so grateful. Our contact information is listed above in my name to be the person contacted. Again our number is - and my name is - -. Thank you in advance! Sincerely, - -