Regions Financial Corporation Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Regions Financial Corporation Bank account or service department,

Other bank product/service Account opening, closing, or management Florida

On - -, 2016, I activated a Regions Cashback Rewards offer to earn $75.00 cash back when I made - transactions with - - - of at least $15.00 using my Regions debit card. I made - transactions of at least $15.00 on - -, 2016. Per the terms and conditions " Your $75.00 Cash Back is earned within 30 days after making your second transaction. '' As such, the $75.00 was earned on or about - -, 2016. To date, the $75.00 has not been paid out by Regions bank, despite confirmation from that the purchases qualified. I have contacted Regions in attempt to resolve this matter prior to contacting the CFPB, however the response I received was that it actually takes 60 days to post these funds to my account. Unfortunately, that is in direct contravention to the explicit terms and conditions of the offer.

Regions Financial Corporation customer in Florida
Nov 26, 2016

* Source: CFPB Complaint Database

Regions Financial Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Regions Financial CorporationComplaint HistoryComplaints3/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Regions Financial CorporationAccount opening, closing, or management35.5%38.7%25.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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