Wells Fargo & Company Debt Collection Complaint

Disclosure verification of debt not given enough info to verify debt

Wells Fargo & Company Debt collection department,

I do not know Disclosure verification of debt Not given enough info to verify debt Arizona

This is a complaint from - - against Wells Fargo for Wells Fargo 's failure to provide requested information for the debt alleged. On - -, 2016, consumer, -, received a demand letter from creditor, Wells Fargo. On - -, 2016, consumer ( through legal counsel ) responded with a written request for documentation, including the following : a. Signed copy of the original contact ( s ) ; b. Any notice ( s ) of assignment or receipt of sale of the debt alleged ; c. Any notice ( s ) of delinquency ; d. Ledgers/spreadsheets/accounting statements showing how the debt alleged was accrued ( including any fees and interest charges added to this debt ) ; e. A copy of your debt collection rights license ; f. Proof that you are licensed to collect this debt in Arizona ; and g. Any other documentation which tends to show validity. It has been over a month since this request, and we have received no response. Creditor 's failure to respond to a consumer 's good faith request for documentation makes it impossible for the consumer to make an informed decision regarding the debt alleged. This is a violation of - -, and other federal acts which require lenders and debt collectors to act in good faith and refrain from unfair deceptive or abusive acts.

Wells Fargo & Company customer in Arizona
Nov 25, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints5/20168/201611/201612/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyDisclosure verification of debt75.0%25.0%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDisclosure verification of debt4.9%76.1%1.4%15.4%0.7%1.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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