Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Illinois

submitted a mod review package -/-/ Since then I 've submitted multiple pages of documentation as they have requested without question. Today I reached out to the lender to get clarification on a letter the borrower received requesting documents. I submit documents electronically via email. The lender claims that they do n't have the - but it was submitted with the original package. They are also requesting the homeowners association statement which has also been submitted in -/-/-. I have tried to communicate directly with the point of contact who is named - but have never EVER spoken to him. Also tried to request to speak with - 's supervisor and of course there were no supervisors available. The lender has continuously been unorganized. When I called for an update -/-/2016 I was told that the review was denied due to the - being incomplete. The rep I spoke to reviewed the - I sent in most recently and confirmed that it was complete and accurate and said she would send an email to reopen the review.