Comerica Prepaid Card Complaint

Comerica Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Florida

I receive - for my son on the -. On -/-/- I went to the atm to take out money. The machine said I was exceeding my balance so I checked online. Noticed that someone in - had withdrew - $ from my card. I had my card the entire time. So I contacted direct express immediately. Filed the claim for fraudulent transactions. They told me I needed to write a letter or wait for their paperwork and send it back. I decided not to wait and sent out my letter on the -/-/- which the confirmed they received on the -. To this day of the - I have yet to receive their paperwork. I call them everyday and all they tell me is I have to wait for them to complete the investigation which will take 45-90 days to receive credit. I am being evicted from my home as this is my only income. I have done everything they have asked and no credit. They also charged me for a new card which is n't fair since I have my old one and charged me shipping.