Comerica Prepaid Card Complaint

Government benefit payment card Unauthorized transactions/trans. issues

Comerica Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Florida

I receive - for my son on the -. On -/-/- I went to the atm to take out money. The machine said I was exceeding my balance so I checked online. Noticed that someone in - had withdrew - $ from my card. I had my card the entire time. So I contacted direct express immediately. Filed the claim for fraudulent transactions. They told me I needed to write a letter or wait for their paperwork and send it back. I decided not to wait and sent out my letter on the -/-/- which the confirmed they received on the -. To this day of the - I have yet to receive their paperwork. I call them everyday and all they tell me is I have to wait for them to complete the investigation which will take 45-90 days to receive credit. I am being evicted from my home as this is my only income. I have done everything they have asked and no credit. They also charged me for a new card which is n't fair since I have my old one and charged me shipping.

Comerica customer in Florida
Nov 15, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3ComericaComplaint HistoryComplaints7/20148/20149/201410/201411/201412/20141/20152/20154/20155/20156/20157/20158/201510/20151/20162/20164/20165/20166/20169/201611/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ComericaUnauthorized transactions/trans. issues77.6%22.4%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.3%3.2%0.1%25.0%48.3%23.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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