Citibank Credit Card Complaint

Delinquent account

Citibank Credit card department,

Delinquent account Utah

Citi calls me a minimum of three times a day, every single day. This includes weekends. I have told them that I will pay on a certain date, but they still call. They will call as early as - to -. I work a different schedule than most and it affects my sleep. I now have my ringtone on silent. I do not answer my phone anymore. I 've told those close to me to send me a text message and I will call them right back because I am now having -. Often when I have talked to them, I will tell them my situation and say I ca n't pay anything right now and am often negative in my checking account, legitimately. Then will say they understand, but ask if I can make a certain payment amount that is still high. I then have to repeat, I can barely feed myself and am borrowing money from other people.

Citibank customer in Utah
Nov 14, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankDelinquent account0.6%43.7%29.0%22.5%0.4%3.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDelinquent account0.1%16.5%2.1%0.9%0.9%14.0%64.9%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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