Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations California

In connection with a Citibank credit card, we submitted CFPB complaint number -, to which Citibank responded more than - months ago, as follows : " [ Citi ] sent a letter to the customer and advised that because we value his business, we applied credits totaling $1000.00 for the difference. '' Citibank 's statement was false ; no credit was ever applied or otherwise given. Our original complaint stated the following : " Prior to - turning over its - credit business to Citibank, - resolved an account dispute with us, confirming in a recorded telephone call that we were entitled to a $1000.00 credit and that such credit would be credited to our account forthwith. Before the credit was received, the transfer of the credit card business by - to Citibank was competed. Citibank thereafter repeatedly promised ( in recorded telephone conversations ) to make good on the obligation it inherited from - and complete the $1000.00 credit forthwith. Citibank inexplicably has repeatedly failed, and now refuses, to complete the promised credit in violation of both its agreement to do so and in default of - ' similar promise to which Citibank succeeded to. Citibank has even had some phony dispute resolution expert named - - pretend to be seeking a resolution of the matter. His promised response was never forthcoming, and his failure and refusal to return telephone calls confirms Citibank 's continuing bad faith in this matter. The dispute is unresolved after more than - months and countless hours of effort by us and unfulfilled promises from - and Citibank. ''