Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Arizona

Approximately a year ago, I opened a Macy 's account and in the next few months purchased several items. In early - 2016, I received a letter from the collections department stating that because they could n't contact me by phone, I might not be aware that my Macy 's American Express Card account was past due. ( Our mailing address has not changed in some 10 years. ) I called the number listed in the letter and explained to the agent that the account was past due because I had not received any monthly statements or bills and asked for an explanation. None was given, but the agent said that I would begin receiving monthly statements and that all late fees and interest charges would be credited back to the account. I finally received the - thru - statements in early -, but the late fees and interest charges had not been credited and though monthly statements are now received regularly, not only have the late fees and interest charges not been removed as promised, but new ones are added each


In mid - we sent Macy 's a check for the merchandise that had been purchased and not returned. My husband and I have both spoken with various collection department agents and explained our position that we have paid for the merchandise and since I was told that the late fees and interest charges would be removed, we do not owe them any money. None will discuss why no statements were received until numerous late fees and interest charges had been added to the account or why those fees and charges have n't been removed as promised. The last of several letters I 've received since the initial one in -, all urging me to call them to discuss getting my account " back on track '', arrived in early - from Citibank via - -. Apparently the need to capture a phone number to use to harass us is important enough to use such silly gestures.