Citibank Credit Card Complaint

Rewards

Citibank Credit card department,

Rewards California

I have had a Best Buy credit card for many years. It now goes through CitiBank. I charge about $3000.00 per month on this card and pay off the entire balance each month. The rewards program for the card promises 1 % or more in Best Buy rewards. Beginning in -/-/2016 I have not received any rewards for these outside purchases. I have reported the problem to Best Buy on - occasions beginning on -/-/2016. In each instance customer service tells me the problem with be resolved within - business days, but this never happens.

Citibank customer in California
Nov 11, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

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How Citibank handles Rewards complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankRewards0.3%48.9%22.9%20.9%1.7%4.3%0.3%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
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Sioux Falls ND 57104
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